Review status: this is a local working draft and is not yet in force. The legal contracting identity, organisation number, VAT details and final consumer wording must be confirmed before publication.
1. Scope and contracting documents
DigiArt Lab is an artist-led creative studio offering Websites, branding and logos, illustrations and avatars, courses, digital products, and original canvas commissions. These general Terms apply to the website and to contracts that refer to them.
Every bespoke project is governed by an individual quote or contract delivered before the client agrees to proceed. It will identify the scope, price, payment stages, deposit if any, delivery milestones, revision rounds, cancellation terms and intellectual-property rights. If an individual agreement conflicts with these general Terms, the individual agreement controls for that project, except where mandatory law provides otherwise.
2. Consumers and business clients
A consumer is a person acting mainly outside their trade or profession. A business client is acting for a business or professional purpose. Mandatory consumer rights are not reduced by these Terms. For a business client, the individual quote or contract may allocate risk, remedies, acceptance and liability differently, subject to applicable law.
3. Quotes, contract formation and client responsibilities
- An enquiry, discovery call or commission form is not by itself an accepted contract.
- The contract is formed in the manner stated in the applicable checkout, quote or contract.
- The client must provide accurate information, timely feedback and materials they have the right to use.
- Material scope changes may require a revised price, schedule or separate change order.
- Estimated dates depend on timely approvals, payment and delivery of client materials.
4. Prices, deposits and payment
Prices, currency, taxes and payment dates are stated before agreement. Online card payments are processed through Stripe. DigiArt Lab does not store complete card details on its servers. Any tax or VAT statement remains subject to the studio's confirmed registration and the rules applicable to the customer and transaction.
A deposit is credited toward the total project price and is not automatically non-refundable. If a project is cancelled, DigiArt Lab may seek payment for authorised work and materials already supplied or irreversibly committed, plus any reasonable amount permitted by the individual agreement and applicable law. Any balance not properly due will be returned.
5. Atelier — original canvas commissions
Canvas commissions begin with an enquiry and a written quote. The quote should define the subject, dimensions, medium, composition, reference material, price, shipping, approvals, expected timeline and rights. No painting begins until the client accepts that document.
A proposed payment structure is an initial deposit on acceptance and the remaining balance at a documented midpoint approval, before final completion and shipment. The exact amount and midpoint evidence must be stated in the individual quote. This proposal does not make every deposit or payment automatically non-refundable.
If the client cancels, the financial result will take account of work completed, approved stages, bespoke or non-returnable materials, and costs that can reasonably be avoided. If DigiArt Lab cancels without client breach, amounts paid for undelivered work will be refunded. A personalised artwork may be subject to a statutory withdrawal exception, but this must be assessed for the particular contract and does not remove other mandatory remedies.
6. Branding and logos
The individual contract may provide that, after full payment, the economic rights in the specifically identified final approved logo are assigned to the client to the extent stated in that contract. The assignment does not include unused concepts, rejected drafts, working files not listed as deliverables, pre-existing materials, studio methods, fonts, stock assets, software or other third-party materials.
Third-party materials remain subject to their own licences. Authorship and any non-transferable moral rights remain governed by applicable law. DigiArt Lab may show the final work in its portfolio only where this is agreed, including any confidentiality period, launch embargo or attribution requirement.
7. Illustrations and avatars
Illustrations and avatars are licensed or assigned only as stated in the individual licence or contract. The document should specify permitted media, commercial or personal use, territory, duration, exclusivity, adaptation, animation, reproduction, advertising, sublicensing and any use with trademarks, products or artificial-intelligence systems. Rights not expressly granted remain with their owner.
8. Website projects
The individual website contract defines strategy, design, development, content, accessibility, integrations, testing, launch, handover, revision rounds, maintenance and acceptance. Once the agreed fees are paid, the client may use and modify the delivered website to the extent stated in that contract.
- Client materials: content, brands, data and assets supplied by the client remain the client's or their licensors' responsibility.
- Studio components: pre-existing code, systems, templates, methods and reusable components remain DigiArt Lab materials and are licensed as stated in the contract.
- Third-party services: domains, hosting, fonts, plugins, APIs, stock assets and platforms remain subject to their own terms, fees and availability.
- Delivery: the files, repository access, credentials, documentation and training included in handover must be listed in the contract.
9. Digital products and immediate delivery
PDFs, guides, templates and other digital products are described on their product page. Before an immediate download is supplied, a consumer must actively accept these Terms and expressly request immediate delivery while acknowledging the effect on any statutory right of withdrawal. Mandatory rights concerning faulty or non-conforming digital content remain.
In the verified Downloads flow, Stripe processes the card payment in EUR. After successful payment, a secure download link is made available on the confirmation page and DigiArt Lab attempts to send the same access by email. If the email does not arrive, the customer should retain the confirmation page and contact info@digiartlab.netwith the purchase email and order reference. Delivery methods shown by any other checkout must be confirmed before payment and form part of that order.
Unless the product page grants broader rights, a digital product is licensed to one customer for personal use. It may not be resold, redistributed, publicly shared or made available as a competing product.
10. Course bookings
Each course listing or booking confirmation should state the schedule, format, number and duration of sessions, price, included materials, technical requirements and attendance rules. Whether a fixed-date statutory exception applies must be assessed for the particular course; it is not assumed for every educational service.
The booking-specific cancellation policy must be shown before payment. Where cancellation is permitted, DigiArt Lab may account for sessions already delivered, materials supplied and a reasonable loss that could not be avoided, while respecting mandatory consumer rights. Where possible, DigiArt Lab may offer a transfer or credit as an alternative. If DigiArt Lab cancels a course, the customer may accept a suitable replacement or receive a refund for the cancelled undelivered part.
11. Revisions, approvals and delivery
Included revision rounds and approval stages are stated in the individual agreement. Silence is not acceptance unless a reasonable review deadline and its consequence were clearly agreed. Additional revisions or changes after approval may be quoted separately. Delivery is complete when the agreed files, goods or access are supplied in the agreed manner.
12. Cancellation of bespoke services and commissions
A client may ask to cancel a bespoke project in writing. DigiArt Lab will stop avoidable work and provide an account of completed stages, work in progress, committed materials and third-party charges. The client remains responsible for amounts properly due for work and materials already supplied, subject to the individual agreement and mandatory law. Files and usage rights are released only to the extent covered by the final settlement.
13. Consumer right of withdrawal
Consumers who conclude a distance contract may have a statutory withdrawal period and related information rights. Exceptions and consequences differ for services, immediate digital content, fixed-date activities and clearly personalised goods. DigiArt Lab will not rely on an exception unless the relevant legal requirements and confirmations have been met.
Where the right applies, the consumer may use the electronic withdrawal functionor send an unambiguous statement to info@digiartlab.net. Starting a service during the withdrawal period may require an express request and may make the consumer responsible for a proportionate amount for work already supplied. Immediate digital content requires separate express consent and acknowledgement before the right can end.
14. Intellectual property and third-party rights
Except for rights expressly granted in a written agreement, DigiArt Lab retains its copyright, reusable know-how, methods and pre-existing materials. The client warrants that materials they supply can lawfully be used for the project. Neither party receives ownership of third-party assets merely because they appear in a deliverable.
15. Portfolio, confidentiality and publicity
Portfolio display is a separate project term, not an automatic transfer of client confidential information. The parties should agree whether DigiArt Lab may identify the client, show the work, describe the process, publish it only after launch, or keep it confidential. A client may choose a time-limited embargo or complete confidentiality where agreed in the quote.
16. Quality, conformity and third-party services
DigiArt Lab will provide services with professional care and deliver agreed work substantially in accordance with the applicable description. Statutory remedies for consumers remain available. DigiArt Lab is not responsible for outages or changes caused solely by independent third-party services, but will take reasonable steps within the agreed scope to communicate and mitigate them.
17. Conduct
Harassment, discrimination, unlawful content or serious disruption is not accepted. Before ending a paid service for conduct reasons, DigiArt Lab will consider the seriousness, available remedies and mandatory law. Any financial consequence must be proportionate to services supplied and losses that could not reasonably be avoided.
18. Changes to these Terms
Updated Terms apply prospectively from the stated date. A later website update does not rewrite an already accepted project contract unless both parties agree or the change is required by law.
19. Contact and business details
Questions, support, cancellations and complaints:
info@digiartlab.net
Västra Kanalgatan 23, Södertälje, Sweden
Before publication: confirm the full legal business name, organisation number, VAT status, telephone number, governing-law wording and dispute-resolution information.